COMPLAINT

• lodged in paper format, in triplicate and electronic format

• comply with formalities in Reg 16(2), Supp Rule 9(a)

YES

• notify registrant of compliance

• notify complainant, registrant, second level domain administrator and Authority of date of commencement of dispute

NO

• notify complainant

• 5 days to correct or deemed withdrawn

• if fee not paid within 10 days of receipt of dispute by provider, deemed withdrawn

• within 20 days of commencement of dispute

• lodged in paper format, in triplicate and electronic format

• comply with formalities in Reg 18(2)

• Supp Rule 9(a)

DEFAULT

• appoint adjudicator to proceed to decision

• appoint adjudicator to proceed to decision

• upon expiry of 5 days, but no later than 2 days thereafter

- to be forwarded to provider within 14 days of appointment

• within 3 days of receiving decision from adjudicator, to parties and Authority

• after 5 days of notifying parties and Authority, to second level domain administrator

• second level domain administrator to wait 5 days after receiving decision from provider

• to implement within 2 days after 5 day waiting period

• Statement of Intention to Appeal within 4 days of notification

• Appeal Notice within 15 days after Statement of Intent

• comply with formalities in Reg 32 (2)(3)(6), Supp Rule 10

• provider to forward Statement of Intent and Appeal Notice within 3 days of receipt

• Appeal Notice Response within 10 days from receipt of Appeal Notice

• panel appointment

• decision to be forwarded to provider within 20 days of appointment of last adjudicator

• notification and implementation (see above)